User Policy

# DakshaandWardrobe User Policy

**Effective Date:** [Insert Date]

At **DakshaandWardrobe**, we are here to win your hearts and build a never-ending relationship. But like any great relationship, it’s a two-way street! Transparency and clear expectations are key, and that’s what this page is all about.

Please note: These are not just “terms,” they are the principles that keep our relationship fluid, fair, and fun! By using our app, website, shopping with us, or availing our services, these terms apply to you.

We frequently update our policies, so we urge you to review our **Privacy Policy**, **Cookies Policy**, and these terms before shopping or using our platform.

If anything is unclear, or if you want to chat, reach out to us on WhatsApp at **+91 90393 39309** or email **[helpdesk@dakshaandwardrobe.com](mailto:helpdesk@dakshaandwardrobe.com)**. We’re operational **9 AM – 6 PM, all days**.

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## 1. Who We Are

**DakshaandWardrobe** is an aspiring global fashion brand registered under **[Your Company Registration Name, if different]**

* **Location:** Indore, India
* Born to bring you the best global fashion collections and help you pamper yourself with style and comfort.

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## 2. Who You Must Be

* Awesome, self-loving, law-abiding citizen.
* Believer in transparency, inclusivity, responsibility, and community.
* Passionate about fashion, looking fabulous, and responsibly building your wardrobe.
* Adult with authorization to manage finances and make digital transactions.

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## 3. The Platform

### Pricing & Product Information

* We strive for accuracy but mistakes may happen. We fix errors promptly and inform affected users.
* Prices include all taxes. Shipping charges may apply for orders below INR 1499/- (INR 49/-) and are clearly shown at checkout.
* Payment options: Online payment, digital wallets, and Cash on Delivery (subject to logistic feasibility).

### Order Placement & Confirmation

* You’ll receive a confirmation message after successful payment.
* Orders can be **canceled** until they reach “Ready to Ship” status. Post that, you may ask the delivery agent to take it back.
* Order changes (item, quantity, address) are not possible; cancellation and new order placement is required.
* Rare cancellations may occur due to:

* Incorrect/untraceable address
* Damaged package during transit
* Out-of-stock or failed quality check
* Product/pricing error
* Payment authorization failure
* Shipping restrictions
* Other reasons at our discretion

Refunds for canceled orders will be issued to the source account including shipping fees.

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## 4. Shipping & Delivery

* Free delivery for orders above INR 1499/-
* Estimated delivery time is shared at order confirmation
* **Same Day Delivery (SDD)** for certain pincodes; SDD fee: INR 99/-
* Delivery attempts: 3; packages undelivered after 3 attempts will not be rescheduled
* Only accept DakshaandWardrobe-sealed packages; report damaged/repacked packages immediately
* Correct address and contact details are essential for timely delivery

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## 5. Returns & Exchanges

### Return Policy

* Return within 15 days of delivery
* Must be in original condition, packaging, and tags
* Non-returnable items: Innerwear, swimwear, makeup, face/body products, or items marked non-returnable

### Return Procedure

1. Create return request from **Orders section**
2. Estimated pickup date will be provided
3. Delivery agent picks up properly packed product
4. Quality & hygiene check performed
5. Refund initiated to source account (prepaid) or payout link (COD)

### Exchange

* Use the **Orders section** to request exchange for desired size
* Return rules apply for exchanges

### Fair Play

* Accounts may be revoked if unusual activity is detected, e.g., high returns, altered/damaged items, etc.
* Legal action may be taken for fraudulent returns

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## 6. DakshaandWardrobe Coupons

* Coupons may be issued to reward shopping; terms provided at issuance
* We reserve the right to cancel coupons/accounts if misuse or fraud is suspected
* Influencer coupons may have specific product/store applicability; check details before use

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## 7. Contact Us

For queries, complaints, or feedback:

* **Email:** [helpdesk@dakshaandwardrobe.com](mailto:helpdesk@dakshaandwardrobe.com)
* **WhatsApp:** +91 90393 39309
* Operational hours: 9:00 AM – 6:00 PM, all days

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This **User Policy** reflects DakshaandWardrobe’s commitment to a transparent, fair, and enjoyable shopping experience while clearly outlining your rights and responsibilities.